Top 7 Call Center Monitoring Software in 2025: Boost Productivity and Quality Assurance

In 2025, employee monitoring software plays a crucial role in the call center sector. This article collects the best 7 PC monitoring tools to transform non-organized daily operations into a smooth, data-driven process where everyone performs at their best.

These platforms give managers a clear understanding into team activity, help maintain consistently great customer service, and reach quality assurance. Honestly, modern call centers are overstrained. With teams working remotely, customer expectations higher than ever, and compliance rules that never stop evolving, it’s easy to lose a focus on productivity and quality. That’s where managers can start implementing employee monitoring tools.

To make your search easier, we’ve put together a look at the top 7 call center monitoring platforms for 2025, starting with the all-in-one frontrunner, CleverControl.

Top 7 Call Center Monitoring Software in 2025

This article collects the top 7 employee monitoring software for call centers. Readers will know key features, pros and cons for call centers definitely, and see a comparison table, highlighting benefits for the business.

🥇CleverControl – Best All-in-One Solution for Call Centers

If you feel like you’re jumping from some tools to others to run your call center, CleverControl is the all-in-one-solution.

Instead of toggling between screens for calls, screenshots, and performance data, CleverControl gives you a single, intuitive dashboard where it all is organized into understanding insights. You get a real-time, integral view of your team’s activity, whether they’re remote, in-office or hybrid workers. This isn’t just about oversight; it’s about creating a streamlined and transparent work environment where managers can support their agents effectively.

Key functions of the leading employee monitoring software for call centers include:

• Live and recorded session monitoring: The platform enables real-time observation of a target employee’s desktop and provides recorded sessions for later review, boosting performance analysis and quality assurance.
• Call recording and analysis: The software records audio conversations. These features allow managers to analyze different metrics from the point of effective calls.
• Productivity metrics: Automated tracking of app usage, website activity, and overall computer engagement provides data-driven insights into agent productivity and work patterns.
• Compliance and reporting: The system maintains detailed logs of all monitored activities, generating a report for regulatory compliance.

These key features ensure productivity boost, streamline the workflow, and improve security compliance. Anyway, your call center department will encounter KPI increase, more profitable assistance, and decreased burnout rate.

🥈Hubstaff – Best for Productivity Tracking

Hubstaff is a monitoring and time-tracking solution designed to provide detailed insights into staff productivity. It particularly matches the needs of organizations that require precise measurement of time allocation and activity levels across distributed teams like call centers.

What Hubstaff can bring to call centers:

• Automated time tracking: The employee monitoring software features automated time capture for tasks and projects, using manual timing metrics and automated scheduling to record work hours.
• Activity level monitoring: Hubstaff records keystroke logging and mouse activity.
• Application and website monitoring: The software automatically logs time spent in different apps and on websites, categorizing them as productive or unproductive based on customizable rules.
• GPS and location tracking: For field teams and mobile workforce management, this program offers location tracking via GPS and wireless network data.
• Automated reporting and payroll: The system generates detailed reports on time, activity, and locations, and can streamline payroll processing with integrated timesheet and payment features.

This software serves more as a time tracking tool, monitoring active vs/ idle time + what employees are doing within workflow.

🥉Teramind – Best for Security & Compliance

Teramind is a security-based monitoring software that brings call centers an extra security layer. Additionally, it provides a robust set of tools for analyzing user behavior, detecting suspicious activity, and preventing data loss.

Analyzing the above data, Teramind encounters managers with the following features:

• User and Entity Behavior Analytics (UEBA): Teramind releases advanced analytics to establish a baseline of normal user behavior and automatically flags significant deviations that may indicate insider threats or compromised accounts.
• Data Loss Prevention (DLP): This monitoring software includes ultimate DLP capabilities to monitor and control the sensitive data transfer. It can block attempts to upload, email, or print confidential information based on customizable policies.
• Real-time incident response: The software provides real-time alerts and the ability to block specific user actions immediately, such as preventing file access or terminating a suspicious process.

DLP is one of the most useful features for call centers. So, Teramind meets over 50% compatibility with this business sector.

ActivTrak – Best for Workforce Insights

ActivTrak is a cloud-based platform for workforce analytics that focuses on providing records into team productivity and workflow arrangement. The solution is built to help organizations assess how work gets done and define capabilities to enhance workflow efficiency.

Key features include:

• Productivity benchmarking: AktivTrak automatically labels apps and websites as effective or ineffective. It allows managers to benchmark individual and team productivity against organizational standards.
• Workload balance analysis: This employee monitoring PC software ensures visibility into team activity levels and workload distribution, helping to identify instances of employee burnout.
• Time and work pattern reporting: The software estimates work patterns to specify times of focused work and frequent task-switching, providing data to help structure workflows for better efficiency.
• Customizable dashboards and reports: The platform offers centralized, customizable dashboards and automated reporting features to track key performance indicators and trends over time.

AktivTrak is an effective employee monitoring tool designed to make tasks and time tracking much easier.

Time Doctor – Best Employee Monitoring for Remote Teams in Call Centers

Time Doctor is a productivity management software designed to provide structure and accountability for remote teams. It is particularly focused on detailed time tracking and focused work management, making it applicable for call centers operating in remote or hybrid models.

Time Doctor will bring benefits for your business through:

• Automated time tracking with screenshots: The tracking software automatically monitors time distributed on tasks and can record time to time screenshots of employees’ desktops. So, it provides detailed insights into work activity.
• Website and application monitoring: Time Doctor logs time spent in various applications and websites, allowing for categorization as productive or unproductive based on customizable settings.
• Focus session features: The software includes tools to make distractions minimal by advancing employees to stay on task and can track time spent on non-work-related resources.

So, managers of call centers will be sure that their staff is doing well at the workplace and ready to help clients anytime.

Observe.AI –  Best for AI-Powered QA Sector

Observe.AI is an AI-driven platform that transforms traditional call center quality assurance (QA) by automating the analysis of customer interactions. It uses natural language processing (NLP) to ensure deeper, more scalable insights into staff performance and overall customer experience.

Key features:

• Automated 100% call analysis: The software analyzes 100% of customer calls, unlike traditional manual methods that typically sample only 1-2% of interactions, providing no significant feedback.
• AI-driven conversation intelligence: It automatically transcribes calls and uses NLP to identify key topics, customer sentiment, competitor mentions, and compliance-related keywords in real-time.
• Automated QA scoring & coaching: The AI evaluates calls against customizable scorecards, providing immediate, objective performance feedback. It also automatically generates personalized coaching guides for agents based on identified gaps.

CloudTalk Analytics Suite – Best for Call Data & KPIs

The CloudTalk Analytics Suite is a native analytics platform integrated within the CloudTalk VoIP system, designed specifically for processing and visualizing call center performance data. It provides a unified environment for tracking key performance indicators (KPIs) and deriving business intelligence from call operations.

Key features include:

• Comprehensive call metrics dashboard
• Agent performance reporting
• Real-time analytics wallboard
• Custom reporting builder

Comparison Table

Software	Primary Focus / “Best For”	Key Features (as listed)	Described Core Strength / Vantage Point
🥇 CleverControl	All-in-one solution	Live/recorded screen monitoring, call recording & analysis, productivity metrics, compliance & reporting	Provides a unified, intuitive dashboard for a holistic and streamlined view of all operations.
🥈 Hubstaff	Productivity tracking	Automated time tracking, activity level monitoring (keystroke/mouse), app/website monitoring, GPS, payroll	Delivers granular, data-driven insights into time allocation and activity levels for distributed teams.
🥉 Teramind	Security & compliance	User Behavior Analytics (UEBA), Data Loss Prevention (DLP), real-time incident response	Focuses on mitigating insider threats and preventing data leaks through advanced behavior analysis.
ActivTrak	Workforce insights	Productivity benchmarking, workload balance analysis, work pattern reporting, customizable dashboards	Transforms activity data into business intelligence for optimizing team efficiency and preventing burnout.
Time Doctor	Remote teams	Automated time tracking with screenshots, app/website monitoring, focus session features	Provides structure and verifiable accountability for remote workers to ensure focused work periods.
Observe.AI	AI-powered QA	100% automated call analysis, AI-driven conversation intelligence, automated QA scoring & coaching	Automates and scales quality assurance by analyzing 100% of calls with AI for sentiment and compliance.
CloudTalk Analytics	Call data & KPIs	Call metrics dashboard, agent performance reporting, real-time analytics wallboard, custom reporting	A native analytics suite for visualizing call-centric KPIs and deriving business intelligence from call data.